FAQs

FAQs

FAQs

Traveling can be stressful, but with our Door-to-Door Transfers, your journey begins and ends with ease. We offer timely airport pick-ups and drop-offs, ensuring you arrive at your terminal on time and are comfortably transported back home after your trip

Simply visit our “REQUEST A TRANSFER” on the Home or Bookings Page, fill in the required fields and press “REQUEST TRANSFER. You will receive a notification that the booking request has been sent and the details you entered have been delivered to your inbox as well as a copy to Transfers @ Your Request (please check your Spam or Trash if its not in your inbox), Once we have checked against existing bookings we will contact you advising the status of your booking request.

An invoice will be issued prior to your transfer with details on how to make your pre-payment.

If you prefer to chat about your request – please give us a call on: +61 432 838 770

Transfers @ Your Request offers a 7 seater Kia Carnival Platinum. This is a luxury people mover with loads of space for you and your party to travel comfortably.

NO – There is no standard charge, (generally we calculate every trip on a per km and time basis) although we can give an estimate.
The chargeable amount depends on km travelled, time of day / night, how many pickups / drop offs etc.

No – Our prices will include all charges etc, its a one stop shop.

YES: Transfers @ Your Request is a fully insured Booked Hire vehicle with public liability to the value of $20,000,000

Yes, we can provide ISOFIX front-facing and rear-facing seats for our young passengers aged 0 to 4 years old. For children between 4 to 9 years old, we can also supply Booster Seats. Please advise us using the additional information area when making your Booking request.

As well as luggage already requested. Please ensure that you provide as much information in your booking request to enable us to price this. Not sure, give us a call and we can discuss.

Brisbane, Sunshine Coast & Gold Coast

Yes: As and when required

In order to provide the best possible service and save unnecessary questions if information has been omitted

Transfers @ Your Request will send an invoice prior to the scheduled pickup to the email address specified in your booking request. To secure your booking, payment must be made on the due date and prior to your trip.

Your driver will be waiting for you in the limo area, if you require a meet and greet service then your driver will be inside the terminal waiting at the appropriate luggage carousel – either way you will receive a sms message before landing with detailed instructions be it either Domestic or International.

Please send an email requesting your transfer to be cancelled and a refund will be issued. NOTE: Cancellations 12hrs before the scheduled pickup then the whole amount will be forfeited.

We monitor your incoming flight and make the necessary adjustments to our schedule – no fee is payable for this flexibility.

YES as long as the pickup address is correct – that is where we will go to.

Seat-belts, radio, aircon, phone charging, an assortment of phone cables, water and mints are provided free of charge. We aim to make your transfer as seamless as possible.

Generally you need to provide as much notice complete with booking details, as soon as possible.

YES – please add that to the pickup/s and or dropoff/s on the booking form.